Data Deletion Instructions

This page explains how to request deletion of data RedOwl holds — both for businesses using RedOwl and for their end customers messaging in on WhatsApp, Messenger, or Instagram.

If you're a RedOwl workspace owner

• Go to Settings → Team in your workspace and remove team members, or disconnect a channel from Channels to stop new messages from being received.
• To delete your entire workspace and all its data (contacts, conversations, flows, broadcasts), email the support address shown in your workspace settings with your workspace name — we'll confirm and delete within 30 days.

If you're a customer who messaged a business using RedOwl

RedOwl stores conversation data on behalf of the business you messaged, not on our own behalf. To have your data deleted:

• Message the business directly and ask them to delete your contact record — this removes your messages, tags, and any custom field data from their workspace.
• If you can't reach the business, email the support address shown on this site with the phone number or handle you messaged from and the business's name — we'll forward the request and delete the underlying data within 30 days once verified.

What gets deleted

A deletion request removes the contact's profile, message history, and any tags/custom field values from the relevant workspace. Aggregated, de-identified usage statistics are not tied to an individual contact and are not affected.